i got my xbox 360 around christmas 2014, and convinced my dad to get me xbox live gold. i loved it. over the years i slowly stopped playing, and by 2017 i wanna say i only played on my xbox once a year, until like 2020 where i stopped all together.
anyway, every single year we’ve gotten a one year subscription charge for $60 for xbox, and we cannot cancel it and we cannot figure it out. i logged into my xbox and tried to cancel / edit my payment: that part of my account was locked and i couldnt click into it. xbox chat help was zero help, i was chatting for about 3 hours and got no where and the part on the xbox was still locked. i logged into every single possible microsoft / xbox account i have online: ALL accounts said i had no subscriptions, no bills to pay, and no credit cards even in the account. we called our credit card company: omegle xender they said the only way to stop the charge on their end was to completely cancel the card and we cant pause that one subscription, and my parents dont wanna do that.
what i also dont understand, my dad has had 3 NEW cards since getting xbox gold in 2014, how do they keep getting my dads new card number if we never updated our payment information with xbox ?
is someone scamming my dad and getting his card just for xbox live gold ? should i just start playing my xbox again to make up for it ? would deleting my account on the xbox help ? anyway, this is very annoying and any help would be appreciated.
anyway, every single year we’ve gotten a one year subscription charge for $60 for xbox, and we cannot cancel it and we cannot figure it out. i logged into my xbox and tried to cancel / edit my payment: that part of my account was locked and i couldnt click into it. xbox chat help was zero help, i was chatting for about 3 hours and got no where and the part on the xbox was still locked. i logged into every single possible microsoft / xbox account i have online: ALL accounts said i had no subscriptions, no bills to pay, and no credit cards even in the account. we called our credit card company: omegle xender they said the only way to stop the charge on their end was to completely cancel the card and we cant pause that one subscription, and my parents dont wanna do that.
what i also dont understand, my dad has had 3 NEW cards since getting xbox gold in 2014, how do they keep getting my dads new card number if we never updated our payment information with xbox ?
is someone scamming my dad and getting his card just for xbox live gold ? should i just start playing my xbox again to make up for it ? would deleting my account on the xbox help ? anyway, this is very annoying and any help would be appreciated.
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