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LG LG OLED audio randomly mutes for 1-2 seconds

akagi1945

Member
I am looking for any help or possible solutions to my home theatre audio issue.

Equipment being used:
- 2017 LG 65" OLED C7
- Denon AVR-1400H (via 18 mbs HDMI)
- Panasonic DMP-UB900 4k Blu-Ray
- PS4
- 5.1.2 Atmos speaker setup

When watching any high definition Netflix content (Atmos/Dolby vision, UHD 4K and even 5.1) and using the installed Dolby app pre-installed on the TV for Atmos and Vison sample content, the audio randomly mutes for 1-2 seconds. This could happen 10 or 5 times a minute. Ultimately makes it unwatchable and very frustrated when having such a high end theatre set up.

This error doesnt happen with free to air TV, content from USB, gaming consoles or the 4K Blu-Ray.

I have contacted LG for support as I feel it is a TV issue rather than receiver or hardware issue, as it only happens with apps built-in to the TV.

Has anyone else experienced this or similar?
 

Xmint

Member
- LG can say it's a Netflix issue (the software in the app is from Netflix)
- Netflix can say it's an LG issue (their software works on other TV's without this issue)

In such a case, the only conclusion is "it's incompatible". Then don't use it or buy another TV that is compatible (as long as it lasts: the app changes faster than the TV).
 
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