I finally got the WiFi to connect after taking apart the back and unbending the wires. Well now after trying to get the home screen to show the apps instead of just pictures when I powered off and back in the tv it is only showing three primary color dots spinning in a circle. It’s been doing this for days. I’ve tried this: unplugging; holding power button on tv for 30 seconds; plugging back in; and power on from remote.. THAT DID NOT WORK. Can anyone help if you’ve had this issue. I cannot get customer support on the line due to COVID-19.