Hellopi314
New member
Someone on Reddit went to watch the Extended Edition trilogy they bought from Google Play back in 2022 and found it gone. Not delisted, not shuffled into a different tier, just gone from a library they had paid for. When they asked Google for a refund or a gift card, the chat agent told them the 120-day refund window had closed, then suggested they take it up with YouTube, since the films are available there now. Google owns YouTube. That was the answer they got.
I keep a shelf of discs and I get called a dinosaur for it roughly twice a year, usually by someone who has just tapped Buy on a storefront. This is the part that never gets priced in. You are not buying a film, you are renting a licence with no expiry date printed on it, and the expiry turns out to be whenever a rights deal lapses somewhere upstream. The Prime Video lawsuit last year made the same argument about that word. Disney+ Premium subscribers in parts of Europe lost 4K over a court case about back-end technology, and while 4K came back, HDR still has not.
What bothers me is there is no version of this where the careful customer wins. You cannot read the terms harder. This is about as mainstream as a catalogue title gets and it still evaporated without a warning email. The only real defence is a plastic disc in a box, and even that is getting shakier as pressing runs shrink.
So, practical question for anyone who has been through it: has a storefront ever actually paid you back after pulling something you owned, or is the refund window the entire story?
I keep a shelf of discs and I get called a dinosaur for it roughly twice a year, usually by someone who has just tapped Buy on a storefront. This is the part that never gets priced in. You are not buying a film, you are renting a licence with no expiry date printed on it, and the expiry turns out to be whenever a rights deal lapses somewhere upstream. The Prime Video lawsuit last year made the same argument about that word. Disney+ Premium subscribers in parts of Europe lost 4K over a court case about back-end technology, and while 4K came back, HDR still has not.
What bothers me is there is no version of this where the careful customer wins. You cannot read the terms harder. This is about as mainstream as a catalogue title gets and it still evaporated without a warning email. The only real defence is a plastic disc in a box, and even that is getting shakier as pressing runs shrink.
So, practical question for anyone who has been through it: has a storefront ever actually paid you back after pulling something you owned, or is the refund window the entire story?
