How Do I Reset Amazon Prime on My Smart TV? Guide

Is Amazon Prime Video not working properly on your smart TV? Whether it's stuck on loading, freezing, or not opening at all, the quickest way to fix it is to reset the Amazon Prime Video app.

In this guide, you’ll learn how to reset Amazon Prime on any smart TV—Samsung, LG, Sony, Vizio, TCL, and more. We’ve also included bonus tips in case the reset alone doesn’t work.

When Should You Reset Amazon Prime Video on Your Smart TV?​

You may need to reset if you’re experiencing:

• App crashing or freezing
• Prime Video stuck on the loading screen
• Playback errors like “Something went wrong”
• Constant buffering even on fast Wi-Fi
• Logged in, but can't play content

Resetting helps clear temporary files (cache), force app updates, and re-establish the account connection.

How Do I Reset Amazon Prime on My Smart TV? (By TV Brand)​

Samsung Smart TV (Tizen OS)​

Method 1: Clear App Cache and Restart​

1. Press the Home button on your remote.
2. Go to Settings > Apps > System Apps.
3. Find and select Amazon Prime Video.
4. Select Clear Cache and then Clear Data.
5. Press the Back button and restart the TV.

Still not working? Uninstall and reinstall Prime Video.

Method 2: Reinstall Amazon Prime​

1. Press Home > Apps.
2. Navigate to Amazon Prime Video.
3. Press the Down arrow and select Remove or Delete.
4. Go to the App Store and reinstall the app.
5. Open it and sign in again.

LG Smart TV (webOS)​

Reset Amazon Prime Video:​

1. Press Home on your remote.
2. Go to Settings > All Settings > General > App Management.
3. Select Amazon Prime Video.
4. Choose Clear Cache/Data.
5. Restart your TV.

Alternative: Delete & Reinstall App​

1. Highlight Prime Video on the home screen.
2. Press and hold the OK or Wheel button until the menu pops up.
3. Select Remove App.
4. Go to the LG Content Store, search for Prime Video, and reinstall.

Sony / Android TV / Google TV​

1. Go to Settings > Apps > See all apps.
2. Scroll down and select Amazon Prime Video.
3. Choose Clear Cache and Clear Data.
4. Return to the home screen and reopen the app.

This method works on Sony, TCL, Hisense, and other Android-based TVs.

Roku TV​

Roku doesn't allow cache clearing manually, but you can still reset Prime Video by reinstalling it.

Steps:​

1. Press Home > navigate to Prime Video.
2. Press the Star (✱) button on the remote.
3. Select Remove Channel.
4. Restart the TV (Settings > System > Power > System restart).
5. Go to Streaming Channels and reinstall Prime Video.

Fire TV (Fire OS)​

Since Amazon Prime Video is built-in, follow these steps:

1. Go to Settings > Applications > Manage Installed Applications.
2. Choose Prime Video.
3. Select Clear Cache, then Clear Data.
4. Restart your TV.

Bonus Tip: Reset Prime Video on Your Amazon Account​

Sometimes issues are tied to your account settings.

1. Visit amazon.com/mytv.
2. Log in and check your registered devices.
3. Deregister your TV from the list.
4. Go back to your TV and sign in again.

This can fix streaming and playback errors caused by authorization issues.

Frequently Asked Questions (FAQ)​

Q: Will I lose my watch history if I reset Amazon Prime on my TV?​

A: No. Resetting the app on your TV won’t affect your Amazon account history or watch list.

Q: Why is Prime Video buffering even after resetting?​

A: It may be your internet connection. Ensure a stable speed of at least 5 Mbps for HD and 25 Mbps for 4K.

Q: What if the app keeps crashing after reset?​

A: Uninstall and reinstall it, or update your TV’s firmware.

Final Thoughts: Best Way to Reset Amazon Prime on Smart TVs​

Here’s a recap of your best options:

TV Brand	Best Reset Method
Samsung	Clear cache + reinstall
LG	Clear data via App Manager
Sony/Android	Settings > Apps > Clear data
Roku	Remove & reinstall channel
Fire TV	Clear cache + data
All TVs	Deregister & re-login from amazon.com/mytv

Resetting Prime Video on your Smart TV only takes a few minutes—and often fixes 99% of streaming issues. If your app still doesn’t work, consider updating your TV firmware or using an external device like a Fire Stick or Roku.

Related Reading:

How to Watch Amazon Prime on Smart TV?