I placed an order for Mario Wonder in October 2023. As I had platinum points, I added some rewards too.
Out of nowhere, Nintendo cancelled my pre-order. This meant I didn't get the game and that I could no longer purchase the rewards as I had "already purchased them".
I logged a ticket with the customer support team who advised me my debit card was refused. Which was an absolute lie. No payment attempt was made.
I'm now 95 emails deep in a thread since 1st December 2023 where the only response I've gotten since their lie was that it was escalated in support router login 192.168.l.l.link/.
This is genuinely the worst customer experience I've ever had. Has anyone else experienced this?
Out of nowhere, Nintendo cancelled my pre-order. This meant I didn't get the game and that I could no longer purchase the rewards as I had "already purchased them".
I logged a ticket with the customer support team who advised me my debit card was refused. Which was an absolute lie. No payment attempt was made.
I'm now 95 emails deep in a thread since 1st December 2023 where the only response I've gotten since their lie was that it was escalated in support router login 192.168.l.l.link/.
This is genuinely the worst customer experience I've ever had. Has anyone else experienced this?
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